EXCHANGES AND RETURNS
Your satisfaction is our priority, so we invite you to return or exchange your item within 15 days of receiving it. Items must be returned in their original condition: unworn, unaltered, unwashed, with the original packaging and tags attached.
CHANGES
If you need to request a size or model exchange , you can do so free of charge. This option is only valid in the Iberian Peninsula.
The exchange process consists of two parts. First, we wait to receive the returned item in the warehouse. Upon arrival, we automatically generate an order with the new size requested, which you can receive within the following days.
You have 15 days from receipt of your order to request a size exchange.
For more help with this process, contact us at info@camilactg.com and we'll tell you what to do next.
RETURNS
You have 15 calendar days to return any item for a refund* from the date you receive it.
Shipping costs will be borne by the customer.
You can request a full refund or in-store credit for the value of the item so you can enjoy it on our website.
Once we receive the item you wish to return, we will refund the amount of the product ( excluding shipping costs, which were not charged and will be deducted from the amount ).
If the entire order is returned, the original shipping costs, which were free when the order was placed, will also be charged.
