RETURNS AND EXCHANGES
Your satisfaction is what matters most to us, so we invite you to make an exchange or return within 15 days from receipt your order. Items must be returned in their original state, unworn, unaltered, unwashed, with original packaging and with all tags attached.
If you need to request a size or model change, you can do it for free. This option is valid only in the Iberian Peninsula.
You can change your size by clicking on the following button:
You have the option of home pick up or take it personally to your nearest post office.
In both cases, the exchange process consists of two parts. First, we wait to receive the garment to be returned in our warehouse, and upon arrival, we automatically generate the order with the new size requested, which you will be able to receive in the following days.
You have 15 days from receipt of your order to request an exchange of size.
For further assistance with this process, please contact our customer service team at firstname.lastname@example.org and we will tell you the steps to follow.
You have 15 calendar days for any economic return* from the reception of the garment. Shipping costs will be borne by the customer.
You can request a full refund of the product or store credit for the value of the garment to enjoy it on our website.
To make your return you can request a scheduled pick up or drop it off at your nearest post office.
Once we receive the garment you want to return we will credit you the amount of the product (excluding shipping costs that were not charged and will be subtracted from the amount).
You can manage both processes through the following button:
* Spain: The cost of home collection is 6 €, and if you go to your nearest post office, the cost will be 5 €.
* Balearic Islands: The cost of home collection will be 7€, and if you go to the post office the cost will be 6€.